We're Building the Future of Hospitality Management
Born from the frustration of fragmented tools and disconnected systems, iHakken is on a mission to give hospitality businesses the unified platform they deserve.
Our Mission
Empowering Hospitality Excellence
We believe every hospitality business, from boutique bed & breakfasts to global hotel chains, deserves access to world-class management tools.
Our platform eliminates the chaos of juggling multiple systems, giving operators a single source of truth to manage properties, delight guests, and grow their business.
We're not just building software; we're building the operating system for modern hospitality.
150+
Team Members
12
Office Locations
$50M+
Total Funding
10,000+
Happy Customers
Our Journey
From Startup to Industry Leader
2019
The Beginning
Founded by hospitality veterans who experienced firsthand the fragmentation of management tools. We set out to build something better.
2020
First Product Launch
Launched our MVP with 50 beta customers. Pivoted to contactless solutions during the pandemic, helping businesses survive and thrive.
2021
Series A Funding
Raised $12M to expand our platform. Grew to 1,000 customers across 20 countries. Added restaurant management features.
2022
Enterprise Expansion
Launched enterprise tier. Signed major hotel chains and restaurant groups. Reached 5,000 properties managed.
2023
Global Scale
Expanded to 150+ countries. Introduced AI-powered analytics and multi-language support. 10,000+ properties now on the platform.
2024
The Future
Continuing to innovate with AI-driven guest experiences, advanced automation, and deeper integrations with hospitality ecosystems.
Our Values
What We Stand For
Customer Obsession
Every feature we build starts with understanding our customers' pain points. Their success is our success.
Hospitality at Heart
We're hospitality people building for hospitality people. We understand the industry because we've lived it.
Continuous Innovation
The hospitality industry evolves rapidly. We stay ahead with constant innovation and cutting-edge technology.
Team Excellence
We hire the best and trust them to do their best work. Collaboration and respect are at our core.
Leadership Team
Meet the People Behind iHakken
Hospitality veterans, tech pioneers, and customer champions united by a shared vision.
Alexandra Rivera
CEO & Co-Founder
Former VP of Operations at Marriott. 15+ years in hospitality technology.
Sarah Williams
Chief Product Officer
Previously led product at Toast. Expert in restaurant tech solutions.
Michael Torres
Chief Revenue Officer
20+ years in enterprise SaaS sales. Built sales teams from 0 to $100M ARR.
Emily Johnson
VP of Customer Success
Former hotel GM turned tech leader. Passionate about customer outcomes.
Backed By The Best
Our Investors
We're proud to be backed by some of the world's leading investors in technology and hospitality.
Global Presence, Local Expertise
With offices across North America, Europe, and Asia-Pacific, we're wherever our customers need us.
12
Global Offices
150+
Countries Served
25+
Languages Supported
24/7
Global Support
Industry Recognition
We're honored to be recognized by leading industry publications and organizations.
Best Hospitality Tech 2023
Hotel Tech Report
Top 50 SaaS Companies
G2 Crowd
Innovation Award 2023
Hospitality Net
Fastest Growing Startup
Deloitte Fast 500