We're Transforming Hospitality with AI One Business at a Time
iHakken was born from frustration: fragmented tools, disconnected systems, and endless manual work were holding hospitality businesses back. We realized there had to be a better way a platform that combines powerful management tools with AI automation to give teams clarity and free them to focus on guests.
Our mission is simple: use AI to make hospitality management faster, smarter, and stress-free so owners and staff can focus on what matters most: delighting guests.
Our Promise
Building Operational Freedom
We're not just building software we're building operational freedom for hospitality teams.
With iHakken, businesses can run multi-location operations effortlessly, empower teams with clear roles and permissions, make fast, informed decisions with real-time insights, and deliver seamless, modern guest experiences.
Every feature we build is guided by one principle: efficiency without compromise.
150+
Team Members
12
Office Locations
$50M+
Total Funding
10,000+
Happy Customers
Our Journey
Key Highlights That Define Us
From our humble beginnings under Kunshort LTD to building a platform trusted by growing hotels and restaurants, each step has been guided by one principle: efficiency without compromise.
2019
Launched to Solve Real Problems
Launched iHakken under Kunshort LTD to solve real operational chaos in multi-location hospitality. We set out to build something better.
2020
Expanded Regional Support
Expanded to support hotels and restaurants across multiple regions. Pivoted to contactless solutions, helping businesses survive and thrive.
2021
Integrated Real-Time Features
Integrated real-time analytics, team management, and contactless experiences. Grew to serve customers across 20+ countries.
2022
User-Centered Design Focus
Focused on user-centered design: every feature built to save time and reduce errors. Reached 5,000 properties managed.
2023
Global Scale
Enabled businesses to grow faster with clarity and control. Expanded to 150+ countries with multi-language support.
2024
AI Revolution
Launched AI-powered chatbots and voice assistants for 24/7 guest support. Introduced intelligent AI agents that learn and automate hospitality operations.
2025
The Future is AI
Expanding AI capabilities with advanced knowledge bases, multilingual support, and predictive analytics. Making every hospitality business AI-ready.
Our AI Vision
We believe AI should empower hospitality, not replace it. Our vision is to give every business access to intelligent automation that enhances the human touch.
AI That Never Sleeps
Our AI chatbots and voice assistants handle guest inquiries 24/7, ensuring no question goes unanswered and no opportunity is missed.
AI That Learns
Upload your documents, menus, and policies. Our AI learns your business and delivers accurate, contextual responses instantly.
AI That Enhances
We don't replace your team we amplify them. AI handles routine tasks so your staff can focus on creating memorable experiences.
Our Values
What We Stand For
Customer Obsession
Every feature we build starts with understanding our customers' pain points. Their success is our success.
Hospitality at Heart
We're hospitality people building for hospitality people. We understand the industry because we've lived it.
Continuous Innovation
The hospitality industry evolves rapidly. We stay ahead with constant innovation and cutting-edge technology.
Team Excellence
We hire the best and trust them to do their best work. Collaboration and respect are at our core.
Leadership Team
Meet the People Behind iHakken
Hospitality veterans, tech pioneers, and customer champions united by a shared vision.
Backed By The Best
Our Investors
We're proud to be backed by some of the world's leading investors in technology and hospitality.
Global Presence, Local Expertise
With offices across North America, Europe, and Asia-Pacific, we're wherever our customers need us.
12
Global Offices
150+
Countries Served
25+
Languages Supported
24/7
Global Support
Industry Recognition
We're honored to be recognized by leading industry publications and organizations.
Best Hospitality Tech 2023
Hotel Tech Report
Top 50 SaaS Companies
G2 Crowd
Innovation Award 2023
Hospitality Net
Fastest Growing Startup
Deloitte Fast 500