Privacy Policy

This Privacy Policy describes how iHakken Inc., a Delaware corporation (“iHakken,” “we,” “our,” or “us”), collects, uses, discloses, and protects information when you use our website, QR services, AI systems, and related platform services (collectively, the “Services”). By using iHakken, you agree to this Privacy Policy.

1. Information We Collect

• A. Information You Provide Directly: Business name, contact name, email, phone, billing details, staff and manager details, uploaded content (menus, lodging info, images, themes), AI prompts, uploaded documents for AI training (Enterprise), AI configuration settings.
• B. Information Collected Automatically: IP address, device type, browser info, access timestamps, scan activity logs, interaction metrics, notification delivery status.
• C. Communications Data: Message logs, delivery status, and engagement data (opened/clicked). Users are responsible for obtaining proper consent from recipients.

2. How We Use Information

• Provide and maintain Services
• Generate QR pages and enable multi-branch management
• Operate AI chatbots and AI agents
• Deliver notifications
• Process payments
• Improve performance and security
• Prevent fraud and abuse
• Comply with legal obligations

3. AI Data Processing

• AI systems power customer-facing chatbots, staff AI assistants, and AI call mediation (Enterprise).
• AI inputs may be processed by trusted third-party AI providers under contractual data protection agreements.
• We do not use confidential business content to train public AI models unless explicitly agreed.

4. Advertisements

• Free plan users may display iHakken advertisements
• Paid plans may remove platform ads
• Enterprise accounts may display internal promotions
• We do not sell customer data for advertising purposes

5. Sharing of Information

• We do NOT sell personal information
• Data may be shared with payment processors, cloud hosting providers, SMS/Email/WhatsApp providers, AI providers, analytics providers, and legal authorities when required
• All vendors are bound by contractual confidentiality obligations

6. Data Retention

• Data is retained while your account is active and as required by law
• Deleted accounts may retain limited backup data for a reasonable period

7. Data Security

• Encryption in transit (SSL/TLS)
• Access controls and role-based permissions
• Secure QR token systems
• Monitoring for suspicious activity
• No system is 100% secure

8. Your Privacy Rights (U.S.)

• Access your data
• Correct inaccurate information
• Request deletion of personal data
• Opt-out of certain processing
• California Residents (CCPA): Request disclosure, deletion, or opt-out of sale (we do not sell data). Contact: privacy@ihakken.com

9. International Users

Data may be transferred to and processed in the United States. By using iHakken, you consent to cross-border transfer.

10. Children’s Privacy

Not intended for individuals under 18. We do not knowingly collect data from minors.

11. Third-Party Links

We are not responsible for third-party privacy practices.

12. Changes to This Policy

We may update this Privacy Policy periodically. Continued use after updates constitutes acceptance.

13. Contact Information